Yonas Tibeb – yonastibeb.com

1) Business Information

Yonas Tibeb (referred to as "we", "our", or "us") is the operator of the website yonastibeb.com, a dedicated eCommerce platform specializing in authentic Ethiopian traditional dresses.

Our business is officially registered in Ethiopia and is committed to providing high-quality, culturally inspired clothing while ensuring a secure and seamless online shopping experience for all our customers.

2) Eligibility

Access to our website and services is granted to individuals who meet the following criteria:

• You must be at least 18 years old. Minors may use the site only under parental supervision.
• Users must provide accurate, truthful, and current information when registering, placing orders, or contacting support.
• By accessing our site, you confirm that you are legally capable of entering into binding contracts in your jurisdiction.

3) Orders & Payments

We strive to ensure that your shopping experience is smooth, secure, and transparent. Key details include:

• All prices are displayed and charged in United States Dollars (USD), inclusive of applicable taxes unless stated otherwise.
• Payment options include PayPal and Mastercard, securely processed through the Chapa payment gateway with encryption standards to protect your financial data.
• It is your responsibility to provide accurate billing and shipping information to prevent order delays.
• Upon successful order placement, you will receive a detailed order confirmation email with expected delivery timelines.
• We reserve the right to refuse orders or cancel purchases if there are discrepancies in payment verification or shipping information.

4) Shipping & Delivery

Our goal is to ensure your orders arrive safely, timely, and at no additional cost to you:

• We provide worldwide shipping to ensure our customers across the globe can enjoy authentic Ethiopian traditional dresses.
• Shipping costs are covered by Yonas Tibeb for all standard delivery options within Ethiopia. International shipping costs are calculated at checkout.
• Estimated delivery times vary by location and carrier. While we aim for accuracy, delays may occur due to customs, local holidays, or logistic challenges.
• All shipments are tracked with a unique tracking number, allowing you to monitor progress in real-time.

5) Returns & Refunds

We value your satisfaction and have a clear policy to handle returns and refunds:

• Returns are accepted within 30 days of receiving your order, provided items are unused and in original packaging.
• Refunds are applicable to local (Ethiopian) sales. International orders may be exchanged only, as per international shipping policies.
• Custom-made dresses are non-refundable and non-exchangeable, reflecting their personalized nature.
• All returns must include original tags and packaging to be processed smoothly.
• Contact our support team at our contact to initiate a return or exchange. Provide your order number for faster processing.

6) Privacy

We are committed to protecting your personal information and maintaining transparency in data handling:

• No personal data is stored permanently on our servers without consent.
• All payments and deliveries are processed by trusted third-party providers (e.g., Chapa, PayPal, and shipping partners), who adhere to strict privacy and security policies.
• Data collected during purchases is used solely to fulfill orders, communicate updates, or respond to customer inquiries.

Tip: Any information you voluntarily provide for newsletters or support is never shared with third parties for marketing purposes.

7) Intellectual Property

All content featured on this website—including text, images, graphics, videos, and overall design—is the intellectual property of Yonas Tibeb or used under license. This content is protected by national and international copyright laws.

• Reproducing, copying, distributing, or modifying our content without explicit permission is strictly prohibited.
• Use of our product images or descriptions for commercial purposes without consent is not allowed.
• You may share links to our website and products, provided the content is not altered or misrepresented.

8) Limitation of Liability

While we strive to ensure a safe, accurate, and reliable shopping experience, there are certain limits to our liability:

• We are not responsible for indirect, incidental, or consequential losses arising from product use, shipping delays, or issues beyond our control.
• In the event of a defective product or other issues, our total liability is strictly limited to the price paid for the product.
• We cannot guarantee uninterrupted website access due to maintenance, technical issues, or third-party outages.

9) Governing Law & Dispute Resolution

These Terms & Conditions are governed by the laws of Ethiopia. Any disputes, claims, or conflicts arising from use of this website or our services will be addressed as follows:

• Disputes will be submitted to the courts of Ethiopia for resolution exclusively.
• Users are encouraged to first contact our support team to attempt amicable resolution prior to legal action.
• All users agree that accessing or purchasing from the website constitutes acceptance of these governing laws.

10) Changes to Terms

We reserve the right to update, modify, or revise these Terms & Conditions periodically. Important points include:

• Changes become effective immediately upon posting on this page.
• Significant updates affecting users’ rights will be highlighted and communicated when possible.
• It is the user’s responsibility to review this page regularly to stay informed of any changes.