• +251 913 428 161
  • Yonastibeboffical@gmail.com
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FAQ

Frequently Asked Questions

Find detailed answers about ordering, payments, shipping, and returns when shopping at Yonas Tibeb. We’ve created this guide to make your shopping experience simple and worry-free.

General Questions

Placing an order is simple and secure:
  1. Browse our handcrafted Ethiopian traditional dresses and open the product page you love.
  2. Choose your size and quantity, then click Add to Cart.
  3. From the cart, click Checkout, enter your shipping details, and review your order summary.
  4. Select your preferred payment method and confirm the payment.
After checkout, you’ll get an instant confirmation email. We begin processing right away and share a tracking number once your dress ships.
Tip: Create an account to save addresses, track orders, and access exclusive offers.

We accept secure payments via PayPal and MasterCard using the trusted Chapa gateway. All prices are charged in USD. Your card details are never stored on our servers.
  • Instant approval with real-time confirmation.
  • Bank-level encryption protects every transaction.
  • Receipts are emailed automatically for your records.
Having trouble paying? Try another card, clear your browser cache, or contact us—our 24/7 team will help you complete the order safely.

We ship with Pos Company, a reliable national courier. We fully cover shipping costs—there are no extra delivery fees.
🌍 International
  • Average delivery: 7–14 business days depending on destination.
  • You’ll receive a tracking number as soon as the parcel leaves our facility.
  • Local customs duties (if any) are the customer’s responsibility.
📍 Ethiopia (Local)
  • Delivery time: 2–5 business days.
  • Same-day delivery in Addis Ababa for orders placed before 2 PM.
Heads-up: During holidays or high demand, carriers may experience delays. We’ll keep you updated proactively.

We want you to love your dress.
  • Local (Ethiopia): Return within 30 days in original, unworn condition (with tags) for a refund per our policy.
  • International: Refunds aren’t available, but we’ll send a replacement of the same product. The customer covers transport for the replacement.
Pro tip: Use our size guide and reach out to support before ordering if you’re unsure—this helps avoid returns and ensures a perfect fit.

Yes—our friendly team is available 24/7.
  • 📞 +251 913 428 161
  • 📧 Yonastibeboffical@gmail.com
  • 📍 Addis Ababa, Shiromeda, Hibir Building No. 17
We can assist with sizing, styling, payments, tracking, and special requests.