Guarantee

Money-Back & Replacement Policy

Shop confidently at Yonas Tibeb. We provide clear guidelines for refunds, replacements, and claims to ensure your satisfaction, whether you’re shopping locally or internationally. Our goal is to make your experience secure, smooth, and worry-free.

Local (Ethiopia) Orders

We value our local customers and want you to be fully satisfied with your purchase. Our money-back guarantee ensures peace of mind when shopping with us.

Refund Guarantee: 70% refund for eligible returns within 30 days of purchase.
Condition: Items must be unused, unwashed, with original tags and packaging intact.
Exclusions: Custom-made dresses are non-refundable and non-exchangeable.

We recommend keeping your receipt and packaging until you are fully satisfied with your order.

International Orders

International customers can shop confidently knowing that we provide replacements if needed, even though refunds are not available for overseas shipments.

Refunds: Not available for international orders.
Replacement: Replacement of the same product (size/style) is available if the item qualifies for return. Customers are responsible for transport costs.
Condition: Items must be returned unused, unwashed, with tags and original packaging.

Please note that shipping times and costs may vary depending on your location.

How to Claim

Follow these steps to initiate a refund or replacement process. We aim to respond promptly and guide you through every step.

Contact us within 30 days via email: Yonastibeboffical@gmail.com or phone: +251 913 428 161.
Provide your order number, photos of the product (if applicable), and reason for return or replacement.
Our team will review your request and confirm eligibility, then guide you on the next steps.

For any questions, feel free to reach out to our support team. Your satisfaction is our top priority.